Delete your account

Leaving should be as easy as joining.

Last updated: July 16, 2026

You can delete your echooos account and the data connected to it at any time. This page explains the steps, what gets deleted, and the few things we have to keep.

How to request deletion

In the app (fastest way)

  1. Open the echooos app and sign in.
  2. Tap "Profile" in the bottom navigation bar.
  3. Tap the settings icon in the top right corner.
  4. Scroll to the bottom of the settings screen and tap "Delete account".
  5. Confirm with "Delete" in the dialog. Your account and its data are deleted right away — this cannot be undone.

By email (if you no longer have the app or cannot sign in)

  1. Send an email to support@echooos.com from the email address linked to your echooos account.
  2. Use the subject "Delete my account" and include your echooos username if you know it.
  3. We may need to verify that the account belongs to you before we can delete it, so we might reply with a question or two.
  4. Once ownership is confirmed, we delete the account and confirm by email.

What we delete

Deleting your account deletes your profile, your group and game participation, the facet assignments and reactions you sent and received, your friendships and friend requests, your blocks, your streaks, your points and badges, your entitlement records, your activities and related data. Reports that you filed yourself are deleted as well. Your sign-in account at Firebase is deleted too, so you can no longer sign in with it.

What we keep, and why

Reports in which your account was reported by other people are retained, together with a snapshot of the reported username. This is so that moderation history cannot be erased by deleting an account. Beyond that, deleted items may remain in backups, logs, or audit records for a limited period before they age out.

Deleting only part of your data

You do not have to delete your whole account to remove specific data. If you remove your verified phone number in the app, the stored phone fingerprint is deleted. If you disconnect contact sync, the contact fingerprints we hold for you are deleted. Contact fingerprints are in any case deleted automatically after 90 days on a rolling basis.

Subscriptions

Deleting your account does not cancel an active Echooos Unlimited subscription. Subscriptions concluded through the app stores are managed and cancelled in the subscription settings of your Apple or Google account. Please cancel there before or after deleting your account, otherwise the store will keep billing you.

Questions or problems

If deletion does not work, if you are unsure which account you used, or if you want to know more about how we handle your data, write to support@echooos.com. Details on retention and your GDPR rights are in our privacy notice.

Need help deleting your account?

Contact support